• Use of the Website
• Products, Pricing and Promotions
• The Contract and Contract Cancellation
• Payments Method
• Delivery Information
• Returns, Refunds and Exchanges
• Your Account and Passwords
• Privacy Policy
• Marketing Communication
• Cookies
• Security Policy
• Dispute Resolution
• Accessibility
• Legal Notices

Use of the Website

These terms and conditions apply to the use of www.ViolaFashions.com and the selling of our products to you subject to the conditions set out on this page. By using www.ViolaFashions.com you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you should not use or access this website. If you have any questions relating to these terms and conditions please contact our customer services team before you place an order contact us by filling this FORM.

This site is owned and operated by Viola Boutique & Tailoring - Bahrain ( "Viola Fashions", "We" or "us").

Registered office:
PO BOX 50312 - Manama - Kingdom of Bahrain
CR. No :58848

Intellectual Property Rights

All intellectual property rights, trademarks and copyright for all material on the website are owned by or licensed to Viola Fashions. You may use any of the information within www.ViolaFashions.com for your personal use only. You agree not to copy, transmit, reproduce, publish or distribute any material from the website or use any information for non-personal or commercial purposes. You may print extracts from the website or download and copy information to a local hard drive for your personal use only. You may not link to or frame the website or any part of it without our express permission.

Your Account

You are responsible for the confidentiality and maintenance of your personal account information and password. You accept responsibility for all activities which occur under your account and password. It is important that you keep your personal details and password confidential and secure. If you have any reason to suspect that your password has become known by someone else, has been or is likely to be used without your authorization, you should contact us immediately. Viola Fashions shall not be liable to any person for any loss or damage as a failure by you to protect your password or account details.

www.ViolaFashions.com reserves the right to refuse access to the website, terminate personal accounts, amend and remove content and cancel orders (at no cost to you).

Registration

You guarantee that when you register with us as a customer all of the information that you provide is true, accurate and up to date. If any of the information provided changes, please amend the relevant details in the 'My Account' section of the website. If you have any problems doing this, please contact us by filling this FORM.

You must not impersonate any other person or entity or use a false name or a name which you do not have authority to use. You must not use the website in any way which will cause, or is likely to cause, the website to be impaired, damaged or interrupted in any way.

Your Conduct

You must not use www.ViolaFashions.com for any of the following activities:

For any fraudulent activity; In connection with any criminal activity or unlawful act; To transmit or distribute a virus, Trojan, worm or logic bomb; To transmit any material which is illegal, malicious, in any way offensive, obscene, defamatory or menacing; To cause annoyance, inconvenience or needless anxiety to others; In breach of copyright, trademark, confidence, privacy or other right; Send unsolicited advertising or promotional material, often referred to as spam. Under the Computer Misuse Act 1990, breaching this provision may be a criminal offence and Viola Fashions will report any breach to the law enforcement authorities and disclose your identity to them.

Access to www.ViolaFashions.com

We will make every effort to ensure that the www.ViolaFashions.com website is available to use and is operating properly without any errors. However, we reserve the right, from time to time, to restrict access to the website to allow essential maintenance or upload new services and/or improvements, although we will ensure that any interruptions are kept to a minimum.

Damage to Your Computer

We have made every effort to ensure that www.ViolaFashions.com is free from viruses and defects. However it is your responsibility to ensure that your computer is properly protected and updated with specialist screening software available to screen out anything which may damage it. We cannot guarantee that using this website or other websites which can be accessed through www.ViolaFashions.com will not result in any damage to your computer.

Links to Other Websites

There may be links on www.ViolaFashions.com which will take you to other websites. We do not monitor these other websites and cannot control their content, privacy policies or services; as such we do not accept any liability from the use of these websites.

Products, Pricing and Promotions

Product Availability

All products for sale on www.ViolaFashions.com are subject to availability; if for any reason your order cannot be fulfilled owing to lack of stock, you will be advised by email.

Part Delivery

If only part of your order is available, we will dispatch the items that are in stock and cancel the out of stock items. Your account will be credited with the amount of the undelivered items.

Product Descriptions

Every product is sold subject to the product description and supporting information such as size, colour, estimated delivery dates and guarantees. All sizes are standard sizes (please see our Size Chart). We make every effort to ensure that the product colour is as accurate as possible, but the colours shown may vary depending upon the setting of your computer monitor. We cannot guarantee that the colour shown will accurately reflect the colour upon delivery. We will take all reasonable care to ensure that all of the product details, descriptions and prices are correct at the time when the information is uploaded onto the website. However, the information may not always exactly reflect the position when you placed an order.

Please note that the delivery times are only estimates, and cannot be guaranteed. Packaging may vary from that shown.

We reserve the right to refuse orders where the product information, price or product promotion has been incorrectly published.

Prices

All prices are showen in American USD $ as (PGP) payment gateway provider policy and are subject to change without prior notice. ( We do show the approx. prices in Bahraini Dinars for your reference at exchange rate( @.378) but all transaction will charged in $USD.

Promotions

We run promotions both at our stores and on www.ViolaFashions.com. Some of these promotions may be exclusively online promotions or may be exclusively in-store promotions, or may only be available to customers with loyalty memberships.

The Contract and Contract Cancellation

Our Contract

When you place an order with www.ViolaFashions.com we will send you an order acknowledgement and email receipt of your order containing all of the details of your order. This is NOT an acceptance by us of your order but confirmation of receipt of your offer to us to purchase products. Our acceptance of your order will take place when we dispatch your order. You will be charged and we will send you a dispatch confirmation email. Any products on the same order which we have not confirmed in a Dispatch Confirmation email to have been dispatched do not form part of that contract.

We reserve the right to refuse an order. Non acceptance of an order may be as a result of one of the following: the product ordered being out of stock; our inability to obtain the authorization of payment; the identification of an error within the product information, including price and promotion; you not meeting the eligibility to order as set out in the Terms and Conditions.

Contract Cancellation

You can cancel this contract if you decide to do so no more than seven working days after receipt of the products. If you wish to exercise your right to cancel this contract after your order has already been dispatched, please follow the procedure set out in our returns policy.

Seven Day Cooling-off Period

• In addition to our returns policy, under the Distance Selling Regulations you have seven working days (beginning the day after receipt) to cancel your purchase with the exception of financial services and fees, perishable products which is unsealed, tailor-made or customized products.
• Please note that your right to return products does NOT apply to products which fall into the following categories unless they are faulty: pierced jewellery, swimwear and lingerie, unsealed hosiery.
• Please see our refund policy for further details.

Payments Method

Credit and Debit Cards

• We accept most major cards including Visa, MasterCard, Switch/ Maestro, Visa Delta, American Express via PayPal.
• We do NOT accept cheques Payments..
• Some Debit cards will not be accepted due to some banks restrictions.

Payment by Fax/Phone

• We do NOT accept payment over the phone or by fax.

Viola Fashions Discounted Vouchers

• Discounted vouchers can only be redeemed at our online stores.

General

• Your card will be charged by the payment gateway provider immediately and your order will be processed after payment is approved.
• If there are any items on your order which are not in stock, your account will be credited with the same item price.
• You will be advised by email if we are unable to complete your order for any reason.
• As part of our policy to protect against the fraudulent use of credit cards, we carry out random security checks on orders.  These can take various forms, and may involve contacting you by telephone before your order is processed.

Delivery Information

* Standard and Express Delivery within Kingdom of Bahrain ONLY.

If you aren't available when your parcel is delivered, your delivery driver will leave a calling card with instructions on how to pick it up.

In the interest of your security, your first order can only be delivered to the payment card billing address. Subsequent orders can be sent to anywhere in Bahrain.

• If you would like to have your order sent to separate addresses, please complete a separate order for each address.
• Each separate order will be charged a separate delivery charge if applicable.
• If only part of your order is available, we will dispatch the items that are in stock and cancel the out of stock items and credit your account with the amount of unsent items.
• Your order will be sent out in plain packaging via registered mail.
• Our standard and express deliveries are made by Bahrain Post Sunday to Thursday 9.00am to 13.00pm.
• Your order will be shipped to you as soon as possible, subject to payment card authorization and stock availability.
• If the automated shipping confirmation email is sent to you before 2.00pm Saturday to Thursday, your order will be collected by post service that day. Orders with shipping confirmation emails sent after these times will be collected by the parcel carrier the following working day.
• If your entire order is sent to you in two separate parcels you will only be charged one delivery charge if applicable.
• All deliveries will be made according to the carrier's standard procedures; therefore we cannot guarantee a particular delivery date or time.

Tracking Your Order

• You can track/review the status of your order at any time by logging into the 'My Account' section of our site, selecting 'Order Status' and clicking on the 'Order number' links for the relevant order.
• If you would like any help in finding out the status of your order or tracking its delivery progress please contact our customer services team by filling this FORM

Returns, Refunds and Exchanges

• If you are not 100% satisfied with the item(s) you have ordered then we will give you a full refund provided that you return them to us within 2 days of receipt/delivered date and in a re-saleable condition, i.e. in their original packaging, unworn, unwashed and complete with their original labels and tags.
• We reserve the right to refuse a refund for items returned that are not in a re-saleable condition or its has been used or missing tags or labels.
• You must inform us before you return by filling this FORM and we will call your back.
• If an incorrect item has been sent to you, or it is faulty, damaged or of unsatisfactory quality, we will replace the item or exchange without any additional charges after receiving the returned item.
• We will only refund the price of the item to the purchaser once it is received by us and in a re-saleable condition in their original packing with labels and tags. Following receipt by Viola Fashions, it may take us up to 21 working days to credit the purchaser's account due to credit card world system.
• You may replace or exchange the return item with another item, incase of prices difference you will pay the extra amount or the balance will be credited to your account for next order.

Products We are Unable to Refund

• Swimwear, pierced jewelry cannot be returned for hygiene reasons.
• Returns on hosiery can only be accepted if the pack is unopened.
• These conditions do not affect your non-excludable rights under law.

Returns can be made in either of the following ways:

Returns at any standalone Viola Fashions store

Returns via the Post Office

If you prefer to return the item by Post Mail :

• Items should be in re-saleable condition with all labels and tags.
• Fill in this FORM and explain the reason of return. In the subject choose : ORDER PROBLEM.
• Follow in the instruction you will be given.
• Allow up to 10 days for your goods to reach us.

Refunds Policy

• Refunds will only be processed on items returned within 7 days.
• All refunds will be made back to the payment card which was used to pay for the original order.
• We will let you know by e-mail when your refund has been processed.
• We are unable to offer credit notes if payment was made to your credit card.
• We will send credit notification if your account with US received credit amount.

Please make sure that you include the following information :

• Order number
• Your name and address, including post code
• Contact telephone number
• E-mail address
• Reason for return:
  • Too small
  • Too big
  • Wrong color
  • Damaged on receipt
  • Wrong item received
  • Not suitable
  • Faulty
  • Other

Can I Return an Unwanted Item?

All orders can be returned by following the standard returns policy and the returns instructions on the dispatch paperwork. However, please note that our returns process is automated and the original purchaser will receive all of the standard notification e-mail for any return or refund requested.

If you request a refund, it will be made to the original payment card. We are unable to offer credit notes.

Unwanted item may be returned to a standalone store with the Dispatch/Returns Note for an exchange only and the return item should not be used and have all original pack and tags otherwise it will not be acceptable.

Your Account and Passwords

Your account contains your order history, delivery details, address book and e-mail preferences. You can see and edit any of this information by logging in using your e-mail address and password. We DO NOT store any credit card information online.

Forgotten Your Password?

If you have forgotten your password, just click on the link forgotten password and enter your e-mail address. We will then email you a link to set up a new password.

Privacy Policy

Your privacy is very important to us at Viola Fashions and we are committed to protecting your security. We promise not to divulge any of your personal information to any outside company for marketing or any other purpose without your permission. Viola Fashions is fully compliant with all of the relevant consumer and Data Protection legislation, and will always treat your personal information with complete respect and confidentiality. As with many large companies, communication by telephone may be recorded for the purposes of monitoring customer service standards and for security.

How Do We Use Your Information?

Any personal information which is collected during the purchasing process is only used by us and our carefully selected partner companies to ensure that we can take, process and deliver your order, and maintain your account to the highest standard possible. All of our partner companies are under a legal obligation to keep your personal information private.

We also collate statistics about the website traffic, sales and other commercial information which we use to improve our service to you. However, none of this information is on an individual basis.

With a view to understanding our customers better and where you have indicated that you would like us to, we will use the information that we have about your shopping habits to offer you products and services that are likely to interest you. You may opt out of the various uses of your personal information at any time, even if you have previously given your consent to use it.

Marketing Communication

Opting In/ Opting Out

• We offers various opportunities to receive marketing communication from time to time, such as e-mail, vouchers and promotional offers.
• Each opportunity will explicitly state whether it is opt in or opt out. If you would like to change your preferences at any time or would like to see what you have signed up to receiving, please visit 'My Account'.
• If you no longer wish to receive any e-mail from us, each e-mail we send contains an easy, automated way for you to cease receiving them. If you wish to do this, simply follow the instructions at the end of any e-mail. You may continue to receive mailings that are already en route to you for a short period of time while your request is being dealt with.

Cookies

What are Cookies?

Cookies are small data files which are temporarily stored on your computer. They enable us to track your current shopping experience, save the contents of your shopping bag and gather valuable marketing information on website usage which allows us to constantly improve our service to you.

Cookies cannot harm your computer and do not contain any personal or private information.

In order to provide a personalized shopping experience with the highest level of security our website uses a number of cookies. In order to shop with us your computer must be set up to receive cookies.

Some of our carefully selected affiliate partners may also use cookies so that they are able to track sales which have come from them; if these cookies are not accepted it will not affect the functionality of our website.

Security Policy

We use advanced security measures to protect your information against loss, misuse and alteration, as is the case with all computer networks linked to the internet, we cannot absolutely guarantee the security of your information provided over the internet and will not be responsible for this.

Please note that email correspondence is free format text and cannot be encrypted, therefore it is not a secure means of communication. We will never contact you by email to ask you to send or confirm any of your personal details. If we need any information of this nature we will only contact you by phone or letter.

• Never send any sensitive information, such as passwords or credit card information, via email.
• If you are using a public computer then make sure you log out fully and close the browser.
• When creating a password, a combination of letters and numbers is recommended. Try not to use obvious personal details such as the names of children or pets.
• Keep your password private and do not use the same one for multiple online accounts.
• It is recommended that you change your password frequently.

Phishing

Phishing is the practice of tricking someone into giving confidential information, such as email scams that send banking customers to a website which is not the bank's real website although it looks just like it.

We will never contact you by email to ask you to send or confirm any of your personal details. If we need any information of this nature we will only contact you by phone or letter. If you receive an email claiming to be from Viola Fashions requesting this type of information, DO NOT RESPOND but please let us know filling this FORM.

Dispute Resolution

Should you have any dispute, please email us by filling this FORM or call us on +973 17746736 Sat to Thur 9.00am-1:00pm.

Accessibility

At Viola Fashions we recognize how important it is that our website can be used by as many people as possible. We have worked with our designers to ensure that our site meets the legal requirements under the Disability Discrimination Act and can be used by our customers who have visual, hearing, cognitive or motor impairments. We are continually working to improve accessibility at www.ViolaFashions.com and are pleased to say that our website meets the strict guidelines provided by the World Wide Web Consortium and Bobby.

If you experience any difficulty using www.ViolaFashions.com or have any feedback for us regarding the accessibility of the site, then please do not hesitate to contact us by filling this FORM.

Legal Notices

Limited Liability

We use reasonable endeavours to make sure that the content of the website is accurate, although we cannot totally guarantee this. Viola Fashions shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on the website. To the extent permitted by applicable law, Viola Fashions disclaims all warranties, terms and conditions, express or implied, as to the accuracy of the information contained in any of the materials on this website. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.

We will not be held liable for any loss of good will, any economic losses or any special or indirect losses suffered or incurred by any person arising out of or in connection with the Terms and Conditions.

Exclusions of Liability

Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, directors, employees, consultants, agents and affiliates. Any disclaimers and exclusions shall be governed by and construed in accordance to Bahrain Law. Each provision of the Terms and Conditions shall be applied separately; if any are deemed to be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions in any circumstances.

Other Legal Notices

There may be other legal notices on other areas of the www.ViolaFashions.com website which together with the Terms and Conditions govern your use of the website in its entirety.

Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach the conditions.

Variation

We reserve the right to make any changes, permanently or temporarily, to the website or any of the services and policies without notice to amend at our absolute discretion. You will be bound by the details of the Terms and Conditions or the website information which was in place at the time of use or when you placed your order. It is your responsibility to check regularly to determine if the Terms and Conditions have been changed. If you do not agree to the changes you should not continue to use the website.

Events Beyond Our Reasonable Control

If we are delayed or are unable to fulfil our obligations under these Terms and Conditions as a result of events beyond our reasonable control (force majeure), including (but not limited to) strikes, lockouts, failures of third party systems, acts of god, fire, earthquake, storm, flood, natural disaster, civil unrest, acts of terrorism, deliberate damage to equipment or data, or damage of premises or equipment, we cannot be held responsible. This does not affect your statutory rights.

Law

This website, the content within it and any contract resulting from using it are governed by and construed in accordance with Bahrain Law and will be subject to the exclusive jurisdiction of the courts of Kingdom of Bahrain. All contracts will be conducted in the English language.

We keep the rights to change our terms and conditions with out notice.

These Terms and Conditions do not affect your non-excludable rights under law.